Full Satisfaction Program

The range of products Lumix offers are developed and designed by our own team then manufactured by carefully chosen companies. Willing to guarantee the best user experience, Phoxene offers a 30-day money back guarantee on the items which would not fulfill your requirements.

Terms of the refund offer:

  • – This offer is set to allow you to test our items. Hence, refund is limited to the first item you buy per reference.
  • – The item must be functional (not broken) and with no traces of use.
  • – The refund request must be sent by mail at photo@phoxene.com before sending back the item. Your request must reach us within 30 days upon invoice date.
  • – Shipping costs are at the customer’s charge.
  • – Item must be sent in its original individual package, with relevant care to avoid any risk of break.
  • – Phoxene doesn’t support or refund any customs fees, be it for fees paid when importing the item, or for fees paid when shipping it back.

For any further information, don’t hesitate to contact us.